• A deposit of ½ of total is due when reservation is booked.
• Balance is due 7 days prior to arrival date – please call to authorize payment.
• A Deposit is required for all reservations.
• Check in is anytime after 4 p.m.
• Late arrivals will automatically generate a late arrival packet.
• Check out is 10 a.m.  Prior arrangements must be made for late check outs.
• No refund for early departure or unforeseen mechanical failures.
• No personal checks accepted.
• Renters must be over 21 years of age.
• A credit card on file is required for all reservations.
• All rates and fees are subject to state and local taxes.

Things You Might Need

• Paper towels, Kleenex, trash bags,
• Charcoal & lighter for the grill, salt & pepper,
• Condiments, coffee & filters, dish washing soap,
• Detergent & fabric softner, & a flash light for power outages.
• Firewood

Specials

Special rates are restricted to the advertised dates, may not be combined with any other discounts, and are based on regular rates.

Minimum Stay Requirements

• 4 Night minimum stay required Thanksgiving Week (11-21 through 11/27/2011)
• 3 Night minimum stay required during Christmas Week and New Year's Week (12/20 through 1/1/2012)

Damage Deposits

• Security/damage deposit is required at check-in. Must be credit card or cash.

Unit Care

Please leave your unit in the condition you found it. A minimum fee of $100.00 will be charged if excessive cleaning is required.

Non-Smoking

All of our properties are non-smoking. Smoking is allowed on the outside decks only. There will be a $300 fine for smoking in the cabin.

Housekeeping & Reservation Fee

Each reservation will be assessed a one time housekeeping & reservation fee based on the number of bedrooms.

Pet-Friendly Cabins

The properties with a paw print are "Pet Friendly". Our policy allows for one dog (less than 50lbs) to accompany you for a $50.00 non-refundable fee. We require dog kennels/crates for your dogs "unaccompanied times" - many of the areas' attractions do not allow dogs. We reserve the right to assess additional cleaning charges as a result of any damages caused by your dog– we are serious about this as it affects future Stony Brook guests. We do not allow cats. We have crates available -- cost is $20 for your stay.

Winter Season - Driving in the snow and ice

We advise everyone staying December 1 through March 31 to come prepared with 4-wheel drive vehicles and/or chains. NO TRANSPORTATION IS AVAILABLE TO AND FROM YOUR UNIT. The mountains are very dangerous in inclement weather, so please come prepared. NO REFUNDS ARE ISSUED DUE TO WEATHER CONDITIONS. 4-wheel drive vehicles are available for rental in the local area.

Fireplaces are a seasonal item: October 1 - March 31.

Occupancy

All chalets are individually owned and are for the sole use and enjoyment of our registered guests. They are not for gatherings or parties in excess of the occupancy specified for each unit. Occupancy violation will subject all guests to immediate eviction with no refund.

Rates

Rates are based on maximum occupancy per unit. Rates may be higher during peak seasons & holiday periods. Discounts taken only when reservation is being booked.

Change in Unit or Refunds

In the event a chalet becomes unavailable between the time you confirm your reservation and your arrival date, we retain the right to move you to a comparable unit or refund your deposit in full if nothing is available. This means: if there are major mechanical/plumbing/structural problems that cannot be fixed before your arrival that would disturb your vacation -- we will move you to a comparable unit.

Check-in Time

After 4 p.m. Late arrivals will be left a packet in late arrival box. Saturday and Sunday check-ins will automatically be left a packet after 2 pm.

Check-out Time

10 a.m. By special request we may be able to offer a later check-out if you contact the office one day before departure. This is dependant on our housekeeping schedule.

Hours of Operations

M-F 10 am - 5 pm; S-S 10 am - 12 pm (hours vary by season)

Reservations

Accepted up to one year in advance and confirmed rate will be guaranteed. Rates are subject to change without notice unless confirmed. Advance deposit equal to one-half of reservation total is required on all rentals. The remaining balance is due 7 days prior to arrival. Accepted payment methods are cash, traveler's check, money order, Mastercard, Visa or Discover. Sorry, no personal checks.

Reservation Cancellations

All cancellations require written notice (no phone calls) 30 days prior to scheduled arrival date. Refund will be the amount of deposit minus a $50 fee. There will be no refunds for cancellations within the 30 day cancellation period. Holiday reservations (Thanksgiving, Christmas and New Year's) require a 45 day written notice and have a $100 cancellation fee. It is our option to offer a one-time reschedule within a 6 month period for extreme extenuating circumstances. There will be a one-time $40 fee assessed for any rescheduled stay. Holiday cancellations will only be offered the opportunity to reschedule within 6 months, If we receive at least 48 hours notice and are able to re-rent the unit.

Stony Brook Chalets (referred to as “we” or “our”) recognizes the need of our Website visitors to feel comfortable when selecting and booking lodging through our internet connection. Stony Brook Chalets has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for this Web site, stonybrooklodging.com and all pages within that domain as well as the following domains in which Stony Brook Chalets owns an interest: stonybrookchalets.com, stonybrookcabins.com. For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address. WE DO NOT use any special methods to gather information about site visitors without their knowledge.

Our newsletter registration form, contact form and online booking form requires users to give us contact information (like their name and email address), unique identifiers (like their telephone number), and financial information (like their account or credit card numbers). We use customer contact information from the forms and email received by stonybrooklodging.com to send the user information about our company and promotional material. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services. WE DO NOT give or sell your personally identifiable information to unaffiliated organizations for their independent use.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us and our partnership at the point where we request information about the visitor. This site gives users the option to remove their information from our database so that they will not receive future communications or receive our service. To opt-out, please send email to reservations@stonybrooklodging.com.

Website Management

This website is controlled and operated by Stony Brook Chalets from its offices in the U.S. You may reach us at Stony Brook Chalets, 1663 East Parkway, Gatlinburg, TN 37738 or by phone at 865-436-7428. The site and the materials located on it are provided by us for informational purposes only, based on sources believed to be accurate and reliable. However, we make no representation or warranty as to such accuracy.

Correct/Update

This site gives users the option to change or modify information previously provided to us. To make a change, please send an email to reservations@stonybrooklodging.com.

Effective Date

This Privacy Policy is effective as of 10/26/2011 and will remain in place until such time a change is deemed necessary by management.