Marlene's Key To Heaven

Service from the start of making reservations to the end was excellent. Good communication and constant updates were very helpful.Cabin was just great. Great location and very spacious and comfortable place.

The cabin was well maintained. The beds are comfortable and the cabin was perfectly equipped with everything that we needed during our stay.

Our stay was great. The girls in the office were very helpful. Have and will recommend Stony Brook to any friends heading to the area.

We loved our cabin. It was perfect for my family. I loved the kitchen - it had plenty of cabinet/refrigerator space for all of our food! From the deck, the porch and the beautiful mountain view, I couldn’t have picked a better place. It was super clean, cozy and beautifully decorated. The staff at Stony Brook went above and beyond and even checked in during the week to see if we needed anything. After a horrible experience and worst vacation in my 45 years with Timber Tops/Amazing Views last year, I will only use Stony Brook from now on!

Cabin was great, location a bit far from gatlinburg, but nice because it makes you feel like you are in the mountains. Love the furniture, the interior layout, the covered deck for when it rains. It's quiet, bears are in the area, seen momma and a cub climb a tree down the street. Wish renters would not lock up their dogs in the bathroom, or bedrooms, there are scratches on doors. We use crates for ours. Missing scissors in the butcher block, couldn't find them anywhere. There were food crusted cookie sheets in the oven drawer. May need to stock scouring pads. Will definitely rent again.

The staff was very friendly. Easy to make a reservation

Stoney Brook was very helpful and wonderful to work with. They were so willing to answer questions!

The cabin was wonderful- it was perfect for 2 couples with double masters. Living room and kitchen were great and modern. Enjoyed the screened deck and men loved upstairs game room. Bedrooms were large and baths were roomy with great tubs. We spent 4 days and will definitely return!

My experience with Stony Brook was excellent. First class organization cabin was spotless their customer service was friendly and very knowledgeable. We stayed at Marlenes key to Heaven, The mountain views were stunning. Everything was first class, would highly recommend them can’t wait to go back. Kurt H.

This cabin was very clean. Also the staff was very professional. They called me to see how things were going and if I had any questions or concerns. They also left me a personalized card that really made my day. Overall, it was a great experience.

I think this is our 5th stay at one of your properties and we have ALWAYS had a good experience. Your website is very user friendly. Getting reservations — so easy. Follow-ups — very much appreciated. Check-in — once again, so easy. We have stayed at five of your properties and have been impressed every time.

The cabin is sitting in the beautiful wood, we can watch sun rise and sun set right at the cabin, really nice view. Inside cabin everything is clean and well equipped with cooking stuff, we had a really good time there, watch movies and play games.

Very responsive- we only had small tumblers for glasses in the cabin as well as knives and cooking utensils that’ll apart when we tried to use them while cooking a meal our first night. The next day the management responded with a box of wine glasses and old fashioned glasses as requested

Overall, we were very impressed with Stony Brook from the beginning. The photo gallery that shows the various cabins were true to the pictures. The telephonic communication was professional and clearly explained. Once we walked into our cabin, we were welcomed with soft music playing from the Echo and the cabin was very clean and neat. We also appreciated the courtesy check-ins by email and phone calls. Plus, we were able to take advantage of the free attractions.

Super job of keeping in contact with us so we would know where to go, etc

The cabin was amazing, aesthetically perfect, we loved the logs & wood and the rustic tie ins with the furniture and decor, not to mention all the bear art. It also had a working fireplace, hot tub and well supplied game room.

The cabin was perfect for two people wanting separate bedrooms and bathrooms.

The cabin is beautiful and well maintained. Well stocked kitchen with lots of plates and cups (much more than needed for a change)! I loved the one level living. The guys liked the game room upstairs.

The cabin was absolutely wonderful! We would recommend to anyone looking to stay in the area.

I have stayed w many companies! Stoney Brook Cabins are my most favorite! They are clean , welcoming and the staff is helpful and kind!

Beautiful cabin, very well kept and very kind and hospitable customer service.

Cabin was roomy and very clean. We loved it. We liked the location also. Very relaxing

We had a great time they call and check on us to see how we was doing and if we needed anything

Beautiful cabin. Well maintained and spotless. Perfect set up for two couples. On line check in was great and glad they waived the fee.

The cabin was excellent and so clean! We loved it. The only things we noticed was the tv service was going in and out which is something to address with the provider and the construction going on. But the property was superb!

We absolutely loved our stay. From booking to check out, the staff was extremely friendly. When we got to the cabin it was beautiful and very clean. We had an amazing time and look forward to returning.

Everything was wonderful. Just as stated. Best experience I have ever had ! Easy check in and out.

My girlfriend had a birthday last month and we were unable to come down due to the virus. You all left her a birthday card on the table and it honestly made her day. She was so happy. Only issue we had which wasn’t a big one of course. In marlenes key to heaven cabin in the bedroom that’s off the kitchen to the left. In the bedroom the stand that’s next to the bed had a stain on it. Looked like someone spilled some drink or something. Again not a big deal place was amazing and the memories we made even better. Thank you for your hospitality and kindness !! We will be back!

It was an amazing cabin with great views!! Everything was very clean!

AMAZING!!!! BEST CUSTOMER SERVICE IVE SEEN IN FOREVER !!! RHONDA WAS GREAT AND SO WAS THE WOMAN WORKING ON FRIDAY IM SORRY I FORGOT HER NAME BUT SHE WAS SO HELPFUL! THE CABIN WAS PERFECT!!

Everything was great. Really liked the multicade video games. Cabin was clean, very nice and in a nice community.

From the initial booking to departure it was fantastic. You have the most amazing people at your office. They are all so caring and great follow up before and after we did the express check in The cabin was truly heaven with such detail. It was one of the best family vacations we have taken. The dog loved it too. We plan to come back.

Friendly, helpful, and understanding. The staff was phenomenal towards us. We had some issues about a cabin that was not cleaned. The issue was resolved the second I called and we were given a new cabin that we loved. Thank you for your help! We will be back!

Everything was provided and the cabin was excellent great job

Marlene's Key to Heaven was perfect! Everything was clean and we had everything we needed. We loved the Christmas decorations too!!

Very professional operation and friendly and helpful personnel. Beautiful cabin with great location.

The house was beautiful and loved staying here. Very comfortable beds and nicely decorated. Loved sitting on the front patio in the mornings watching the sun rise. Only downside was the power lines in direct line of sight. Other than that the views were spectacular.

We loved every minute. Truly..great experience..great cabin. Thank you for being efficient and professional

The cabin was just as we expected. Beautiful and peaceful! Great location! Close enough to Gatlinburg and Pigeon Forge, but far enough to get the whole Smoky Mountain experience. We loved it!

From booking to check , to staying in a gorgeous cabin to leaving , it was fabulous!

Best cabin ever love staying with ms Pam and mr Ed we will definitely be back next year we had bear turkeys squirrels and rabbits and a ground hog we really loved it

Beautiful cabin. Had everything we needed. Maybe add a hairdryer

We had a positive experience with Stony Brook Cabins. The cabin was very clean and a perfect location for privacy and quiet. We will definitely use Stony Brook Cabins again! Thank you for a memorable get away.

As always, Stony Brook is great to deal with. Thank you, we loved our stay.

Everything was absolutely perfect. Customer service was friendly and helpful. We would not rent from any other company.

The cabin was beautiful and very clean. The wonderful card and cute bears were such a nice surprise

Top notch service. Couldn’t be happier , will continue to use your company in the future

Awesome is all I have to say from booking to leaving !!!!

The cabin was clean and everything was working perfectly. We enjoyed our stay.